From Policy to Practice: Making Flex Work Actually Work

The practical side of flexible work design, tracking, and communication

Estimated read time: 4 minutes

Flexible work sounds great in theory. But in practice, it often gets lost between a policy PDF and a manager’s interpretation of “do what works for your team.” The result is inconsistency, ambiguity, and sometimes resentment — not because flex work is the problem, but because the structure around it is missing.

Flexibility without clarity leads to confusion. Employees are told they can work from anywhere, but then receive mixed signals about visibility, responsiveness, or in-office preferences. Leaders say they support flexibility, but often default to old habits when measuring performance or assigning opportunity.